FAQs

Frequently asked questions are as follows.

General FAQs

What time is the check in/out?
Check in: 3:00PM/Check out: 11:00AM
Can you hold my bags before checking in or after checking out?
Yes. We will be glad to hold them in the cloakroom located at the first floor.
Can I send my bags in advance?
Yes.
Please send your bags to the address below.
Hotel Sardonyx Tokyo
1-13-7 Hacchobori, Chuo-ku Tokyo 104-0032
Phone: 03-3553-7200.

Please make sure that your name and check-in date are specified.
Also, please note that you may not include cash, valuables, fragile items, and any items requiring temperature or humidity control in your bags.
Can I bring small children?
Yes. No room charge will be applied to children not requiring a separate bed.
How far in advance can I make a reservation?
We accept reservations three months in advance.
What is your cancellation policy?
Reservation must be cancelled at least two (2)days prior to the scheduled check-in date to avoid cancellation charges.
Otherwise, the following cancellation fees will be charged.
One (1) day prior to the scheduled check-in date: 20% of regular room rate.
The day of the scheduled check-in date: 80% of regular room rate.
No Show : 100% of regular room rate.
Do you have laundry service?
Yes. Please fill out the laundry service request form you can find in your room, and contact the front desk. If requested before 10AM, they will be ready in the evening on the same day. (Service not available on Sunday or National Holiday)
What kind of amenities do you offer?
Click here to see the "Guest Room" page. 。
Do you accept credit card?
Yes. We accept JCB, Visa, Master, Amex, and Diners.
Do you have coin operated washers?
Yes. There is a laundry room on the 4th Floor.
Do you have curfew?
Once you have checked in, there is no curfew. However, for security reasons, the entrance door will be locked at 2:00AM. Your room key will unlock the front door after 2:00AM.
Can I stay in the same room for multiple night stay?
Yes. Please give us the request when making a reservation. You may leave your bags in your room during your stay; however, hotel cannot be responsible for valuables left in the guest room.
Can I use the room after 11:00AM?
All rooms are cleaned between 11:00AM to 2:00PM. If you are staying multiple nights in the same room, you are welcome to stay and use the room after 11AM. Please use the " Do not disturb" sign if housekeeping is not necessary. Clean towels and Yukata ( Japanese style bathrobe) are available at the front desk.
Late checkout is available with an additional charge subject to availability. Please check with our front desk agent for availability. The additional charges are as follows. 30% of room charge until 1:00PM, 50% of room charge until 3:00PM, and 100% of room charge if staying after 3:00PM.
Do you accept unaccompanied minors? (under age 20)
Yes, however, consent by a parent or guardian is required by the government. A written consent needs to be submitted when checking in. Junior High School students or younger children cannot stay unless accompanied by an adult.
Is there a convenience store near the hotel?
Yes. There is Lawson's across the street from the hotel.
Is there an ATM machine near the hotel?
ATM machines provided by The Bank of Tokyo-Mitsubishi UFJ and Mizuho Bank are available within 1min by walk. There is also an ATM machine inside the Lawson's across the street from us.
Do you offer on-line discount?
Yes. For more details, click here to see "Special Offers"

Guest Room FAQs

Can I have a party in a guest room?
No. We are sorry, but parties are not allowed in a guest room.
Do you have non-smoking rooms?
Yes. We have non-smoking floors. As non-smoking rooms are limited, please be sure to give us the request when making a reservation.
Do you have Japanese style rooms?
No. We don't have Japanese style rooms.
Do your guest rooms equipped with shower toilet?
Yes. All guest rooms are equipped with a shower toilet.
What are the size of your rooms and beds?
Click here to see the "Guest Room" page.
Is there a refrigerator in the room?
Yes. All guest rooms have a refrigerator.
Is there a hairdryer in the room?
Yes. All guest rooms have a hairdryer.
Is there a teapot in the room?
Yes. There is an electric kettle in each room.

Dining FAQs

Do you have room service?
No, we do not offer room service.
Do you serve breakfast?
No. However, breakfast is served at the Royal Host Restaurant on the first floor. (Not complimentary)
Do you serve dinner?
No. However, Royal Host on the first floor is open until 2AM.

Access FAQs

What is the nearest station?
1 min walk from Tokyo Metro Hibiya Line Hacchobori Station Exit A4
4 min walk from Tokyo Metro Hibiya Line or Tozai Line Kayabacho Station Exit 1
5 min walk from JR Keiyo Line Hacchobori Station Exit B1
15 min walk or 5min by taxi from JR Tokyo Station Yaesu Exit
What is the nearest freeway exit?
5 min off of Metropolitan Express Way Kyobashi IC Exit
5 min from Hakozaki T-CAT
Tell me the access to leisure facilities or sightseeing sites nearby.
For Tokyo Disney Resort, 15min train ride by JR Keiyo line.
For Kasai Rinkai Park, 12 min train ride by JR Keiyo Line.
For Ginza, 5 min train ride by Tokyo Metro.
For Asakusa, 10 min train ride by Tokyo Metro.
For Tokyo Big Site, Tokyo Metropolitan Bus service is available.
For others, please contact the front desk at 03-3553-7200.

Online Reservation

Arrival Date

/ /
Nights Room(s)

Number of Guests

Number of Adult Guests person(s).
Child A person(s). 0~12 years old (sharing bed, no amenities)
* Enter the number of person per room.

Rate

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Hotel Sardonyx Tokyo Image

We accept credit cards.